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saas-pricing

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How AI Is Changing SaaS Pricing in 2026: Per-Seat to Per-Outcome

SaaS pricing is shifting from per-seat to per-outcome in 2026. How Zendesk, Intercom, and others are repricing AI, and what it means for buyers and builders.

Apr 28, 2026 · Editorial Team · saas-pricing ai-products business-strategy